Archive for the ‘Cross-Pollination’ Category

O-CODES: Bridging the Gap Between Online and Offline Advertising

Friday, July 15th, 2011

By Adam Ward

I’ve written before about tying online and offline campaigns together. I figured it was time to give an updated post on that subject.

A few weeks back I sat down with Dave Oldham, CEO of O-CODES. Dave and I have both worked at companies that built software products for newspapers to track their display and classified ads. We experienced firsthand the frustration advertisers can have: They know offline advertising works, but they wish they could track the effectiveness the same way they can with online advertising.

Dave’s company is doing more to bridge the online-offline ad-tracking gap than any company I know. In the entrepreneurial world, we call this “disruptive technology.”

Simply put, o-codes are a way of attaching a trackable online component to an offline ad. Media companies can use o-codes to upsell their advertisers. So an advertiser running a TV ad, radio ad, magazine ad or billboard sign can add a number that viewers/listeners can text for a discount. It is kind of like a digital coupon. The advertisers can also choose to use QR codes in lieu of text numbers.

Even though advertisers still won’t know exactly how many purchases came as a result of the ads they ran (not all viewers that text the code will buy, and not all that see the ad and buy will text for the discount), they can take an instant pulse of whether that medium is the one they should be using for their ads. So if they are running the same ad on five different cable channels, they’ll know they can consolidate to a single channel if they find a much higher percentage of viewers texting the code from that channel instead of the others.

With traditional media companies feeling like they are constantly fighting against online media for ad dollars, this is one way they can use online technology to enhance the value that their bread-and-butter offline products are providing.

Online Sites a Boon for Newspaper Inserts

Wednesday, September 29th, 2010

By Adam Ward

Something interesting is happening in the newspaper business. These days when people talk about the influence that online content and advertising exerts on newspapers, they focus on the negative aspects, which are plenty. But nobody seems to be talking about the online attention newspapers are getting for a markedly offline product: inserts.

Inserts are those slick advertisements that slide out and scatter across your floor when you open your paper. Sunday inserts often have more pages than the newsprint does. Newspapers like inserts because A) they don’t affect the layout, size and production of the paper (the advertisers pre-print inserts and ship them to the newspaper’s press facility, where inserting machines stack them neatly together and slide them into the news pages as they come down the conveyor belt), B) they get to charge per 1,000 copies inserted and C) they don’t care about the mess they make for the delivery boys and girls trying to put elastics around them, or for that matter, the readers.

For readers of the newspaper, inserts are a slight annoyance that must be dumped in the recycling bin along with the Travel (or in my case, Sports) section that will never be read. Readers may look at an insert if it catches their eyes, just like they do with ads on the pages of the paper itself. But for the most part, readers subscribe to the paper to read the news. A reader would never have multiple subscriptions to the same newspaper, because once news is read, it is old news, even if seen on a fresh sheet.

But for shoppers, a newspaper subscription may not be about the news at all. For shoppers, Sunday inserts are a goldmine. And if shoppers can get a good deal on one can of beans from an insert, they can get the same good deal on two cans if they have two identical inserts. And if a shopper normally eats five cans of beans each week, it may be cheaper to get discounts on five cans by buying five subscriptions to the same newspaper than it is to pay for all those subscriptions.

So buying multiple subscriptions sounds crazy, but that is exactly what is happening. Walk around your neighborhood some Sunday morning and look at your neighbors’ driveways. Many won’t have a newspaper at all, but I’ll bet you’ll see some that have up to eight copies of the same paper lying there. Congratulations, you’ve found a shopper. More precisely, you’ve found a couponer.

While there is nothing new about shoppers, inserts or newspapers, multiple news subscriptions does seem to be a new practice. And for that, newspapers have the Internet to thank. Specifically, they have bloggers to thank. Yes, the same people that are competing with newspapers for advertising dollars are helping them increase their circulations.

One silver lining of the sluggish economy has been the explosion of coupon websites and mommy blogs, many of which are making out quite nicely as affiliate marketers. Consumers are flocking to these sites to get deals on everyday items because they can’t afford to pay full price for anything anymore. And what they are finding is that many of the best deals (particularly on grocery items that people more or less have to buy week in and week out) come from coupons in the Sunday paper. Some coupon blogs even list all the deals you’ll find in the paper each week. And whereas many online coupons can be printed just once (making shoppers grumble when they find out too late that their toner has run out), there is nothing stopping a shopper from using two insert coupons on two of the same items.

I’m somewhat fascinated by this. Shoppers are going online to find deals. In an effort to provide information on deals wherever they can be found, bloggers are encouraging shoppers to buy multiple newspaper subscriptions (because ironically, like newspapers, the bloggers are trying to build readership on their sites by providing accurate, quality content). Shoppers are following the bloggers’ advice, which increases newspaper circulation, which newspapers can then use to attract quality advertisers. Newspapers are showing that they are still an effective vehicle for delivering advertiser messages straight to shoppers.

Newspapers are fond of touting both subscription numbers and readership. The conventional wisdom is that three people will read the same newspaper subscribed to by one person. I wonder how many shoppers buying multiple subscriptions throw a wrench in that metric. Ultimately, I don’t think it matters, since subscription and readership numbers are used for attracting advertisers (and justifying ad rates); and if people are buying multiple newspapers because they are planning on buying more products, I don’t think advertisers will have a problem with that.

Effectively Tying Your Ad Campaigns Together Across Multiple Media

Friday, November 20th, 2009

By Adam Ward

In today’s converged environment, simply diversifying your marketing campaigns across multiple platforms may not be enough. Beyond maintaining consistent branding across all media (which is always important), you need to tie the actual campaigns together. In other words, you need to use one medium to spur consumers to jump to another medium as quickly as possible. I call this cross-pollination. Here are some examples of how you can do that.

You’ve probably been in a retail store and seen a product display showing “as seen on TV.” That’s a simple way of tying a campaign together across two media. However, it is not a proactive tie. These campaigns could be a little more proactive if the television ad or infomercial mentioned the stores in which you could expect to see their products. But they don’t because it is easier for them to get a consumer to pick up the phone and order the product than it is for the customer to rush right out to the store.

One effective way of cross-pollinating is to use outdoor media to generate online traffic. Ad Hustler discovered this to be an effective, cheap way of getting people to his site. Although he couldn’t track directly which sales originated by people seeing his bus ads, he knew the number of people that would see his ad in a given month (billboard companies have this information for each location), he calculated that the cost per thousand (CPM) eyeballs was lower than what he could be paying to advertise online, and he noticed an uptick in his site impressions and sales during that month. So he had a pretty good idea of his ROI on running those billboards.

Billboards can be a wonderful way to promote your website. Depending on your niche, your website could be competing with thousands of similar sites. If you use only online sources for promoting your website, you will need to spend quite a bit of money for keyword searches, search engine optimization (SEO), or affiliate marketing. Even with that, you may still have difficulty standing out among the crowd. With billboards, however, you can stand out. Billboards get noticed, they have the advantage of repetition (people who pass them every day remember them), and because not every billboard is promoting a website, those that do are even more memorable.

Billboards are also good fits because, by the very nature of billboards, their messages need to be short and memorable. Drivers zipping by at 70 miles an hour have just seconds to see what your product is, understand it, be enticed to visit your site, and remember how to get there. If you can do that in seven large words or less, you’ve got a winner.

Unless a driver immediately types in your website URL on a handheld device after passing your billboard (which is unlikely, not to mention dangerous), you’ll notice that although billboards can cross-pollinate websites, the effect isn’t exactly immediate, and not perfectly trackable.

For more immediacy and trackability, let’s look at some cross-pollination of print advertising and mobile. Mozes is one company that, among other things, allows newspaper or magazine readers to get offers sent to their mobile phones.  A restaurant, for example, would sign up for a “mob” account at Mozes. The restaurant then runs a print ad in a newspaper. The ad contains a keyword for readers to text. When the readers text the keyword, they join the restaurant’s mob (essentially joining the restaurant’s mobile mailing list), and in return will get a discount or other special offers from the restaurant.

It is kind of like taking coupons to the next level. Only instead of having to tear out the coupon, carry it around, remember to use it and feel a bit sheepish when you do, you just show the restaurant your “coupon” on your phone. And since you are now on the restaurant’s mailing list, the restaurant can continue to send you additional offers, so your lead is much more valuable to the restaurant than a single purchase from a coupon would have been.

Another cross-pollination technique I’ve seen popping up is the use of mobile tags, such as Microsoft tags. Mobile tags are like bar codes in that they contain unique information about a product, only better. They can take readers (taggers?) to a website that gives whatever information the owner of that tag chooses to give.

For example, suppose you are a music company and know that a music critic is going to be reviewing one of your new albums. You can pay the critic’s publisher to include a mobile tag next to the review on the page. If readers want to listen to a song from that album, all they need to do is “scan” the tag with their mobile phone. They will need to have a free tag reader downloaded first. When they do that, their phones’ cameras will recognize the tag and take them directly to a website where they can listen to songs from the new album, see cover art, learn more, download the album, etc. So this gives your consumers the ability to read a review, listen to the music and buy from you, all within seconds of each other.

Because advertisers can easily create their own mobile tags, you can create a tag specific to one print campaign. That way you can track your “click-through” ratio and sales. This gives you a way of tracking the effectiveness of your print campaigns in a way you’ve never been able to do before.